Terms of service

These terms apply to the use of TIMO, the HR platform operated by Daw Alfada (ضوء الفضاء), by companies that subscribe to it and by the people those companies invite.

Who these terms cover

The operator is Daw Alfada, which provides and runs TIMO. The customer is the company that subscribes to TIMO for its workforce. Users are the people the customer invites, such as employees, managers and HR staff.

Employees use TIMO on behalf of their employer. Questions about employment, pay or leave should go to that employer.

The service

TIMO provides attendance, leave, payroll, people records, performance, recruitment and related tools through the web and mobile apps. The modules available depend on the customer’s plan.

We improve TIMO continuously. We may change or retire features, and we will tell customers in advance about changes that materially reduce what their plan includes.

Accounts and access

Customers decide who gets an account and what each role may see or do. Users must keep their sign-in details private and use only their own account and registered device.

We may suspend access that puts the service, other customers or users at risk.

Customer data

Data that the customer and its users put into TIMO belongs to the customer. We process it to provide the service, as described in the privacy policy.

The customer is responsible for having the right to enter its employees’ data and for the accuracy of the rules it configures, such as shifts, leave policies and pay elements.

Acceptable use

• Do not try to access another company’s data or another person’s account.
• Do not check in for someone else or falsify location or attendance records.
• Do not upload unlawful content or malicious files.
• Do not interfere with the service or attempt to bypass its security.

Plans, fees and payment

Fees, billing periods and the number of employees covered are agreed in each customer’s quote or order. Prices are in Iraqi dinar unless agreed otherwise.

Availability and support

We work to keep TIMO available and to fix problems quickly, and we schedule maintenance outside working hours where possible. Support is available by email and phone during working hours.

Ending the service

A customer may stop using TIMO at the end of its billing period. On request, we will provide an export of the customer’s data before the account is closed.

Liability

TIMO calculates attendance and pay from the rules and data the customer provides. The customer remains responsible for reviewing payroll before approving it.

To the extent the law allows, the operator’s total liability is limited to the fees paid for the service in the twelve months before the claim.

Governing law

These terms are governed by the laws of the Republic of Iraq.

Contact

Questions about these terms: [email protected].